Communications Case Studies

Pharmaceuticals company uses Communicating Upward program

to improve internal communications, allowing senior management to make well-informed decisions that drive business results.

Industry: Pharmaceuticals

An international pharmaceutical company required excellent cross-functional communication, both oral and written, to make well-informed decisions that drive business results. Senior management turned to Novations’ Communicating Upward program to put an end to poorly structured and overly detailed reporting. The initiative combined classroom learning and one-one-one coaching to provide employees with the skills they needed to clarify their thinking, take into account audience needs, relate findings to business goals and priorities, design succinct presentations, and make well-supported recommendations.

Critical Issues

Teach employees Novations’ SIMPLER paradigm to help them identify their primary point and recommendations and construct solid supporting arguments for written and oral communications.
Practice techniques for “going with the flow” when managing executive discussions.
Learn to create effective slide presentations and written reports in classroom sessions and via one-on-one coaching.

Solution

Novations Communicating Upward program was introduced in order to break the cycle of bad communication that was frustrating senior management. More than 800 employees worldwide took part in the training, and the skills and tools taught have penetrated all functions of the organization. How to make an effective presentation has become the standard for the client’s corporate communications around the globe.

Results

Participants described their post-training presentation efforts as “wildly successful.” By using the skills and strategies they learned in the classroom, they were able to clearly and succinctly communicate challenges and recommendations to senior management, contributing significantly to company objectives and building up their own reputations and self-confidence.

 

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