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Customer Service and Sales Training Products
A program designed to help instill and sustain a culture of superior customer service throughout your organization. Includes the core concepts of capacity building and Flashpoints; a process for executive teams for driving organizational culture change; and certification of designated internal resources as customer service leaders....
A program designed for managers who want to create a sales-driven environment — and for associates who interact directly with customers. Focuses on specific transactional and relationship-building selling skills that can be used to persuade the customer at pivotal moments during the customer interaction....
A program designed for frontline staff and managers which examines exceptional service and explores how to create and sustain it throughout your organization. Enables your teams to consistently deliver your service promise with the high quality that creates positive word-of-mouth among customers and prospects....
