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Customer Service from the Inside Out
Customer Service from the Inside Out is designed for
employees within organization who want to hone their
approach to excellent customer service.
This program provides series of modules, which build on
your business culture and workforce, incorporate the ideals
of capacity building and FlashPoints, and finally certifies
your internal resources to become customer service leaders.
You will learn:
- The definition of a FlashPoint culture
- A planning process for executive teams that results in
a plan for changing organizational culture
- A certification process that will equip managers to
conduct FlashPoint brainstorming sessions with their
employees
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