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Customer Service and Sales Training Products
Driving Your Business
Driving Your Business is designed for managers who
want to create a sales-driven environment and associates
who interact directly with customers.
The program targets the specific transactional and
relationship-building selling skills that can be utilized
to influence the customer at pivotal moments during the
customer interaction.
You will learn to:
- Identify the Four Moments of Influence that are
critical during any customer experience
- Translate the company’s strategic direction and
brand definition into daily actions with customers
- Identify ways to leverage non-buying situations in
order to build customer loyalty
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