Efficacy Case Studies

Improving Performance

Industry: Financial and Professional Services

Traditionally, trainees of this financial services company who were people of color achieved lower results than their counterparts on the required Core Training exams for new analysts, and on their ratings by managers, tutors, and peers.

Critical Issues

• Attracting and retaining black and Hispanic trainees
• Improving the trainee process to enable black and Hispanic trainees to increase their performance on exams

Solution

People of color in the Core Training Program were introduced to Novations’ Skills and Strategies for Success to develop practical study habits and relationship building skills. In addition, the core exams were changed to criterion-referenced pass/fail exams, and everyone was given two opportunities to pass each exam. Also, the practice of ranking trainees against each other was dropped.

Results

Subsequently, all people of color in the Core Training Program passed all three exams for the first time.

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