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Medical products company develops effective, consistent hiring process based on Novations’ TalentSelection training
Industry: Medical Products
A company that produces medical devices was losing money
due to high employee turnover and a long, unproductive
on-boarding process. Leadership resolved to add more
consistency and structure company-wide to its selection
process. In addition, they planned to use the training
sessions as a platform for introducing their newly
developed competency model.
Critical Issues
- Reduce early turnover rates and identify candidates
that more closely fit available roles in the
organization.
-
Provide structured TalentSelection process and
training for managers.
-
Teach associates in hiring positions to use behavioral
interviewing skills to ensure fairness and legal
defensibility and make the best hiring decisions
possible.
Solution
Novations one-day
TalentSelection
program was enhanced with a second day of hands-on
interview practice sessions utilizing students from a
nearby university. Participants were given specific
tools for planning the selection process, instruction about
how to use job-related questions and criteria, and expert
feedback on their interviewing skills. The relevance of the
training was heightened by using the client’s own
trainers, rather than Novations trainers, to facilitate the
program. The company’s new competency model became the
centerpiece for its selection process.
Results
Approximately 200 associates, including
technical staff, managers, and salespeople, were trained to
conduct behavioral interviews. Several months after their
training was completed, participants were asked to assess
how well the tools and skills were working for them. One
participant estimated that the new selection process would
save the company approximately $870,000 per year.
Ninety-five percent of those surveyed agreed that their
hiring decisions were more objective and information-based
than they were prior to the training. And perhaps most
significantly, based on the success of the initial rollout,
Leadership decided to institute the
TalentSelection
program globally.
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